Claims
We are sorry something is wrong with your Realfoots. We will first assess the claim from photos – please do not send us the goods yet.
Just want to return the goods? Returns within 14 days.
Claims in the Czech Republic
Send us photos first
Fill in a short online form, describe the defect and attach photos. We will assess the claim and tell you what to do next.
Do not send the shoes yet
If we need them, we will send you instructions and a return code for free shipping.
Takes about 3 minutes
Claims from abroad
We will resolve the claim remotely
Write to us at support@realfoot.shoes. Include the order number, briefly describe the defect and attach photos of the whole shoe, a detail of the defect and the sole.
Once we have everything, we will assess the defect and suggest the best solution.
Do not send us the goods
Please wait for our assessment. We will resolve the claim remotely, for example by reimbursing a repair in your country or another suitable solution.
How does a claim work?
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You report the defect
In the Czech Republic you fill in the form. From abroad you send us an e-mail with the order number, a description and photos.
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We assess the claim
Do not send the goods yet. We will get back to you with the result and the next steps.
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We agree on a solution
Depending on the situation, we will arrange a repair, an exchange or another suitable solution.
FAQ
Which photos should I attach?
Photograph the whole shoe, a detail of the defect and the sole. Take the photos in good light so the defect is clearly visible.
Should I send the shoes right away?
No. Please wait for our assessment first. If we need to inspect the shoes, we will send you exact instructions.
How long does it take?
We will let you know the result within 30 days of filing the claim at the latest, but we try to resolve everything as quickly as possible.
What if the shoes are mechanically damaged?
Send us photos in this case too. From them we will assess whether it is a manufacturing defect or damage caused by use. Do not send the shoes without our assessment.
Where can I find the claims policy?
You will find the full terms in our claims policy.