FAQ

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O Realfoot shoes

 

  • Who are the shoes for? Realfoot intended?

Simply for everyone who wants to experience a natural feeling of freedom while walking and doing sports. Whether you just want to try barefoot shoes or have been wearing them for several years.

  • What materials are used to make shoes?

This is a wide spectrum of materials, from 100% cowhide, through its vegan alternatives to AirNet mesh and textiles.

  • What is the leather alternative for vegan shoes made of? Realfoot?

It consists of 90% non-woven polyamide (microfibre base) and 10% PU (nubuck top finish) which gives a leather look.

This material is OEKO-TEX certified for normal, orthopedic and safety footwear and does not contain any harmful chemicals. It is non-woven, therefore it does not fray and is much less prone to cracking, significantly more durable, softer and more breathable compared to standard synthetic leather.

  • Where and how are the shoes made?

Shoes Realfoot are sewn by hand in the countries of the European Union.

  • What insole is part of the footwear Realfoot?

You will automatically find a removable one in our shoes 4mm insole STANDARD. Our insoles provide excellent cushioning, which is why they can also be considered a compromise and are perfectly suitable even for non-barefoot enthusiasts.

In addition to the standard insole, you can also purchase 6mm insole ENDURO with an increased damping and insulating effect. 

  • What functional membrane is used in outdoor shoes?

Membrane TE-POR it prevents the penetration of external moisture into the shoe, and at the same time allows the foot to breathe, as it allows water vapor and sweat from the feet to escape from the shoe. Thanks to this, the feet remain dry and warm.

  • How durable are the soles?

So far we haven't had someone go through the soles of our shoes. Its abrasion resistance is at the level of military boots.

  • Are the shoes wide only in the toe area, or also in the rest of it? 

The shoes are wide only in the toe part, where there is more space in the height as well. The middle and back are standard width.

  • Shoes are suitable Realfoot even for driving within many hours?

Yes, it is very comfortable to drive.

  • Are the shoes waterproof?

Our outdoor shoes are water repellent, providing moisture protection to a certain extent, but not completely waterproof.

Selection of footwear

  • How to choose the right size?

Measure your foot and take a look at our very clear tables size. 

If you are between two sizes, we always recommend going for the larger one. Alternatively, you can order both, and then return the one that doesn't fit you. After all, it is an individual matter, because we do not know whether you prefer more or less space for toes.

  • There are shoes Realfoot also suitable for a fallen arch?

Yes, thanks to the unique shape of our shoes, which gives space to the toes while holding the foot in the mid and rear (instep and heel), your arch can work as well as in no other shoe. 

When developing our models, we focus not only on the longitudinal arch (to the thumb), but also on the transverse arch (almost nobody has developed this nowadays) and also on the outer part of the longitudinal arch. 

  • I have a higher instep. My shoes are falling off Realfoot?

Our shoes also fit customers with higher insteps. It offers more space than regular shoes, even within the width in the instep area. It's best to simply try.

Order, payment and delivery

  • What to do if the discount code for the first purchase did not arrive?

Try looking in the Spam or Bulk Mail folder, or Promotions or Updates (Gmail) in your e-mail box. The email with the code could have come there as well. If you can't find it anywhere, write to us.

  • Can I use the discount code retroactively after paying for the order?

Unfortunately, this is not possible, the system does not have the possibility to apply the discount additionally. Therefore, always enter the code in the order before confirming and paying for it.

  • What to do if the payment did not go through the payment gateway?

The banking system sometimes automatically evaluates a payment as potentially fraudulent even though it is not. And in that case, it won't let you make the payment. Unfortunately, we cannot influence this problem in any way. If this happens, please pay for the order by bank transfer or let us know that you will pay by cash on delivery. 

  • Can I change my order after payment?

We process orders automatically. If you make a mistake, you can try to write to us, but we cannot guarantee that we will be able to correct the order in time.

  • How quickly will the goods be delivered to me?

Footwear for which availability is indicated in stock, we ship within 1-2 days after payment of the order, so that it is with you as quickly as possible. Delivery by courier service takes 2-4 working days depending on the workload of the transport company.

In case the goods are not in stock, we provide indicative availability for it.

  • Can I pick up my order in person?

Unfortunately, this is not possible, we currently do not have a dispensary. You can have the order delivered by Zásilkovna, either to your home or to one of the distribution points. 

  • Will I pay a customs duty on an order outside the EU?

Yes, if you wish to deliver your order to a country that is not a member of the EU, it is possible that its customs office will calculate a customs fee for you. It is up to you to check with the individual authorities. It is not in our power to tell you if and how much duty will be calculated for you, because every country has it differently.

Returning goods and possible complaints 

  • What is the warranty on the shoes?

The warranty for our products is standard according to the law, i.e. 2 years. More information about the warranty and the possibility of a complaint is part of ours Terms of business.

  • Can the shoes be returned or exchanged?

According to the law, you can return shoes, socks and accessories purchased from our e-shop within 14 days of delivery at your own expense. The condition is that it must be returned in its original packaging and in unused condition. More information can be found at this page. 

A completed form must be attached to the returned goods Contract withdrawal form. Unfortunately, returning goods outside the EU is not possible due to complex customs processes.

If you want to exchange shoes, you must first return them according to the procedure mentioned above. Subsequently, place a new order for the goods you have selected on our website.

  • Is it possible to return unpacked and tried-on socks?

No, socks can only be returned unopened, in intact original packaging within the statutory 14-day period for a refund.

  • When buying discounted shoes, can I get the same discount on a different size if the original one doesn't fit?

If the product is on sale and you are not sure about the size, we recommend ordering both sizes that you are hesitating between to ensure that you receive the product at a discounted price. Once the discount promotion has ended, it cannot be applied to new orders, even if it is the same model.

  • What happens to the goods in case of an unrecognized claim?

We send goods from an unrecognized claim back to the customer after payment of postage. 

Shoe care

  • How about shoes Realfoot care?

We recommend using a combination of impregnation + spray nutrition on our leather shoes after removing all possible dirt. You can find more information on the page Shoe care.

Cooperation

  • What types of B2B cooperation can be established with you?

We are very pleased with your interest in working with us. As a wholesale customer, you can register here. If you want to become our affiliate partner, check out page with more information. If none of these forms of cooperation are relevant for you, write to us at info@realfoot.Czech and we can find another option.